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How to book
Renting an apartment should be effortless and simple.
  • Finding the right apartment
    The perfect place matters. Our search gives you accurate details, real photos, and even virtual tours so you can book without a physical viewing.
    We carefully inspect every listing to meet MetroResidences’ standards — and if the apartment isn’t as described, you’ll get a full refund.
  • Shortlist and confirm
    Spotted your dream apartment? Lock in the dates and make it yours. Depending on the place, there are two simple ways to book.
  • Online payment - Card or Bank Transfer
    Secure your stay in minutes with either a card payment or bank transfer. Easy, quick, and safe.
  • Tenant Screening
    Once you’ve paid, we’ll guide you through a quick screening — just basic ID, travel visa, and employer details. It’s all to make sure things go smoothly. 99% of guests pass with no fuss, and if not, you’ll get a refund right away.
  • Digital Sign Lease Agreement
    After approval, we’ll send you a digital lease agreement to sign easily on your mobile phone.

Speak to our sales agent

Found the perfect place? Great — let’s lock in your dates and make it yours. Depending on the apartment, you can book in one of two easy ways.

Instant book

If your selected dates are available, apartments with an Instant booking icon can be booked immediately. Simply click the Book Now button to get started.

Request to book

If the listing indicates, "Request to Book" and does not have an "Instant booking" icon, click Book Now to send us a booking request instead.

After the request is made, our system will send a booking request to the apartment management. You'll receive a booking confirmation within 1 working day once the management accept or decline the request. If booking is accepted, your card will be charged immediately.

Credit Card

This is the easist way to make rent payment as your booking will be confirmed immediately. For subsquent month rental, your card saved in our system will be auto-charged on the due date. Deposit refund is sent back to your credit card after move-out.
MetroResidences’ payments system is integrated with Stripe. One of the world's largest and most secure credit cards processing platforms. So you can rest easy that your credit card details are safe and secure.

Bank Transfer

For the 1st payment, we will issue an invoice via our check-out page. Once invoice is issued, you have 3 hours to make the bank transfer and upload the bank slip. The booking is confirmed once we have received payment in our bank.
For subsquent month rental, an invoviced will be email 2 week before the due date or you can login into your Dashboard to check payment detail. Deposit refund is sent back to your bank account after move-out.

Need to make multiple bookings?

Big projects need flexible housing, and that’s our specialty. From construction sites to major sporting events, we’ve helped teams secure stays stress-free. Whether it’s 5 rooms or 500, for weeks or months, we’ll tailor a solution that fits your budget.

Before you move in
Within 1 day of payment
Complete the screening section, submit all of your identity documents, and fill up the move-in details.
Within 3 working days
If screening is approved, we will send a digital agreement to be signed. After signing, your booking is approved.
Within 7 days before move in
You will receive move-in instructions from our Front Desk.
During your stay
Within 1 day after move-in
Report any damages of the apartment to the Front Desk, otherwise you may be charged for damages upon check-out
7 days before the next rental month
(If applicable) This is the due date of your next month rental. You will receive an invoice 14 days before this due date
14 days before move-out
Please fill out the move-out form in Current Rental and provide deposit refund instruction.
After you move out - Deposit Refund
Within 6 days
Possible damage charges (if any) will be deducted from Deposit
Within 28 days
You will receive a Final Credit Note staryong any possible damage assessment + utility charges + other charges (eg. airport transfer, etc.).
Within 31 days
You will receive your deposit monies!

You’re all set

Got questions? Reach out or hop on our live chat — we’re always happy to help. If not, feel free to head back to the homepage and start hunting for the perfect stay for your business.