Privacy Policy | MetroResidences

Privacy policy


If you have questions, please contact us by emailing us through our local offices.

  1. Collection of Personal Data
    1. You can access and browse the Website without disclosing any personal data. You are not required to provide personal data as a condition of using the Website, except as may be necessary for us to be able to provide the products and services which you purchase through our Website, respond to your requests, or in cases where you contact us directly.
    2. We collect personal data only when you provide it to us in the following situations:

      1. When you carry out transactions with us on or in relation to the Website or the Apps;
      2. When you use the services on our Websites or Apps, such as the booking or listing services;
      3. When you register an account with us on the Website or the Apps;
      4. When you contact our Front Desk or Sales people by email, telephone, or in person, to resolve any issues that you may be facing or with inquiries or requests; and
      5. When you subscribe to the services that we are providing on the Website or the Apps, or for our email notifications, and/or newsletters.
    3. We may collect certain information on your visits to the Website or the Apps including, but not limited to traffic data, location data, and the resources that you access. This information is non-personally identifiable information (i.e. it cannot be used to identify you) and may be used by us, or by a third party advertiser, in tailoring advertising specifically for you. For details on how to opt out of providing such information, please see section 1.5 of this Privacy Policy.
  2. Security
    1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data.
    2. We will store all the personal data you provide on secure servers.
    3. You however understand that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to the Website or the Apps; any transmission is at your own risk.
    4. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website or the Apps, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We will NEVER ask you for your password other than when you log in to the Website or the Apps, as the case may be. Do NOT enter your MetroResidences Account credentials anywhere else other than on our official Websites or Apps.
  3. Disclosure of Personal Data
    1. To manage and operate the Website and the Apps, we may disclose your personal data to any member of our group, which means our affiliates and subsidiaries. We may also disclose your personal data to third parties such as our service providers and professional advisors for the following purposes:

      1. To comply with any legal requirement;
      2. To enforce or apply our Terms of Service and other agreements;
      3. To protect our rights, property, and safety, and the rights, property and safety of our affiliates and subsidiaries, other users of the Website or the Apps, and others;
      4. In connection with any legal proceedings or prospective legal proceedings; and
      5. In connection with a business asset transaction (i.e. the purchase, sale, lease, merger or amalgamation or any other acquisition, disposal or financing of an organisation or a portion of an organisation or of any of the business or assets of an organisation) to which we are a party or a prospective party.
  4. IP Addresses
    1. When you use the Website or the Apps, we may collect and store information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  5. Cookies
    1. Cookies are used on the Website and the Apps to distinguish you from other users of the Website and the Apps. Cookies help us to provide you with a good user experience when you browse and access the Website or use the Apps. Cookies also allow us to improve the Website and the Apps. In addition, cookies are used to personalise the advertising you see on the Website, the Apps, or on other websites. All cookies which we send to you through the Website or the Apps are set to expire as in default cookies lifespan in the browser setting.
    2. We also allow certain third parties to collect information about your online activities through cookies and other technologies when you use the Website or the Apps. These third parties include (a) business partner(s), who collect information when you view or interact with one of their advertisements on the Website or the Apps, and (b) advertising networks, who collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties are non-personally identifiable information which is used to make predictions about your characteristics, interests or preferences and to display advertisements on the Website, the Apps, and across the Internet which are tailored to your interests.
    3. Please note that we do not have access to or control over the cookies or other technologies which the above-mentioned third parties may use to collect information about your interests. The use of cookies or other technologies by these third parties are not covered by this Privacy Policy and are subject to their own privacy policies.
    4. Many of the third parties we allow to collect information on the Website and the Apps are members of the Network Advertising Initiative, which offers a single location to opt out of advertising targeting from member companies. To opt out, please follow the link: and follow the instructions on the site. Another good way of opting out is through the following link: . Lastly, you can manage the type of cookies that are allowed through your browser settings, including completely blocking all cookies if you so wish. For information about how to manage cookies on your browser, please see the help section of the browser you are using.
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